Refund policy
We offer hassle-free returns within 30 days of delivery. If your purchase doesn’t fit or feel right, you may return it within this period for a refund or exchange.
Eligibility for Returns
Items must be unworn, unwashed, and in original condition, with original packaging included if applicable. Items showing signs of wear, washing, or damage caused after delivery are not eligible.
Damages
If your order arrives damaged, defective, or incorrect, please contact us at (229) 226-6301 or aldixon@rose.net so we can help resolve the issue at no cost to you. Please keep the item and all packaging, and take photos of the item and packaging to help us review the issue and handle any necessary carrier claim. If your package appears lost, please contact us so we can investigate with the carrier.
Non-Returnable Items
- Underwear or intimate items
- Gift cards
- Any items altered, customized, or modified specifically for you
- Sale items are final sale; however, we’re happy to offer exchanges for a different size or style when available.
Refunds
Once your return is received and inspected, refunds will be issued to your original payment method within 3 business days. Please allow up to 10 business days for your bank to post the refund.
Exchanges
Exchanges are available for eligible items, subject to stock availability. Please contact us and we’ll be happy to assist.
How to Start a Return
To begin a return or exchange, contact us at (229) 226-6301 and we’ll take care of the rest for you.